Email:
tim@tjb-ts.co.uk
Based
in Yeovil
I
have abroad range of IT skills gained over 16yrs, combined with trouble shooting
and problem solving experience, supporting a range of Desktop and Server
operating systems and applications. MCP qualified.
SUMMARY
OF SKILLS
Windows
XP, 2k, 3k and NT, MS Office 97 – 2003, DHCP, TCP/IP, LAN, Service desk, Radmin, ePolicy Orchestrata,
Altris, IIS, Veritas Backup Exec, Arcserve Backup, Active Directory (AD),
Exchange 5.5 and some exchange 2003, VMS, some Solaris, software testing, HP
Printers, Desktops and laptops.
HTML
wed design, Introduction to visual basic 6 and VB.net courses (Oct/Nov 2006)
Desktop
Support Analyst January 2007 to Date
·
Site
support Supporting 200 users
·
IT
support, rectifying software and hardware faults on win2k3, XP, MS Office 2003,
and other application problems, Configuring and Maintaining desktops, and HP
Printers.
·
Installation
of printer’s local and network and creating and maintaining shared data
areas on file server.
·
Installing
additional hardware and software as directed
·
Maintaining
/ creating Technical notes detailing IT tasks
·
Building
windows XP,2k,NT pc’s and providing day to day support
of windows 2k and 2k3 servers., Symantec Ghost to create / deploy computer
images. CA Unicentre to deploy applications
·
On
site contact for all local IT support issues, liaising with other remote I.S
teams
·
Installing
Lotus notes on clients.
·
Veritas
Backup exec for backups and restores, Mcaffee anti virus software, deployment
using Epolicy Orchestrata and using WSUS to deploy updates.
IT Field Administrator Bluestone PLC
September 2005 to December 2006
·
Carrying
out remote Desktop support (1st,2nd
and 3rd line) in a team of four of 1000+ HP/Dell and Laptops running
XP and HP Printers. Providing support to
remote offices and dialup sites. Creating Active directory user and email
accounts on win 3k and exchange 2k3 and, Citrix desktops and TCP/IP . Logging and fixing user faults. Restoring
data from backup.
·
Using
Service desk plus to manage service requests.
·
Visual
Basic and VB.Net (attended training course Oct/Nov 2006)
·
Back
and Restore of user data, Veritas Backup Exec
·
Supporting
Office 97, 2000, 2003 and other office applications used in all departments of
the business.
·
Using
RIS to deploy laptops and Desktop computers, Using Active directory to create
users, ou’s groups and Setting group policies.
·
Installing
printers on clients and servers.
·
IT
support, rectifying software and hardware faults, application problems, Configuring
and Maintaining desktops, and HP Printers.
·
Managing
Citrix Meta frame users.
·
Using
Radmin to remote manage desktops and servers.
·
Installing
client software Coins, autocad, DWG Viewer
IT
Support Analyst
·
Desktop,
Server and network, Supporting 150 users on NT Domain with win 2k files servers
and mail server running exchange 5.5 Responsible for providing 1st,
2nd and 3rd line support for all Servers, IBM desktops
(NT, XP and 2K), HP printers and mobile users. Supporting MS Office 2k and
range of other application.
·
Fault
finding on LAN, setting up broadband users and dial up users and configuring
DHCP.
·
Carrying
out backup and restores using Arcserve and NT Backup
·
Rectifying
software and hardware faults on win2k, 98, XP, MS Office, email, VPN and other
application problems. Creating user NT and MS Exchange accounts.
·
The
daily tasks involved ensuring the backups are carried out. Responding to user
queries and managing server resources. Checking fire wall and other log
files...
·
Trial
of Surfcontrol and webmarshall to
monitor internet usage.
·
Using
Front Page to maintain intranet.
IT
Support Analyst - ScrewFix Direct - August 2003 to 2004
·
Creating
user NT and Windows 2000 domain and MS Exchange accounts. Using Active
Directory to manage user accounts and editing / managing Active directory
policies.
·
Windows
2000 desktop role throughout the company using Altris image software. None
standard desktops built using manufactures CD's. Installing windows and
applications on new PC and Laptops.
·
Using
call logging system to manage work load.
·
Assisting
Sun Solaris administrator (20% of time).
·
Building
win2k IIS webservers.
·
Creating
Software Rapid Install Packages to enable rapid and easy deployment of new
application.
·
Using
VNC and Altris Console to remotely manage PC's.
·
Using
MS Access to create relational database and query SQl and other server based
databases.
·
Deploying
Mcaffee antivirus software using ePolicy Orchestrata.
·
Patching
of IT equipment and Telephones.
·
Arranging
for return of defective hardware for repair to manufactures. Carrying out other
tasks as directed by the Helpdesk supervisor, IT and None IT.
·
Support
desk logging Customer helpdesk calls and providing problem resolution over the
telephone or by using remote management tools. Ensuring that I responded to
logged call within the laid out
·
Some
Citrix MetaFrame experience (disconnecting sessions, adding printers and
installing applications).
Helpdesk
and Desktop support - Aerosystems International (contract) June 2003 to August
2003
·
Providing
IT Helpdesk (50%), 1st and 2nd line support to desktop users (NT and win 2000),
supporting a range of Microsoft desktop applications.
·
Rebuilding
desktop PC's using 'Symantec Ghost' or manufactures CD's.
·
Configuration
and routine maintenance of networked (mainly Jet direct) printers.
·
Resolving
and updating DHCP and DNS servers, Patching IT equipment, floor presentation to
hubs / switches.
IT
Support (Server Team) Aerosystems
International - Yeovil May 2000 to May 2003
·
Responsible
for the day to day management of all company DEC VAX / Alpha running VMS.
·
Operating
systems supported Unix, Sun Solaris, VMS, Win NT, 95, 98, , Win 2000 and some
XP.
·
Connecting IT to LAN using CAT 5 cabling, Hubs and
Switches.
·
Building windows NT Desktop PC’ s
·
Providing
telephone support to external customers and users working off site.
·
Responding
to calls logged by Helpdesk.
·
Configuring
printers and other IT peripherals requiring RS232 and 423 connections.
§
Building
Solaris (Intel and Solaris hardware), Windows and VMS systems.
·
Applications
supported. PC Based: MS Exchange, WINS, DNS, DHCP on servers and PCMS, PVCS,
doors, teamwork clients and MS Office products. VMS: Pathworks, Excursions, CMS
and Ingress, Solaris: Flex LM, Adatest, Spark examiner.
·
Installing
/ upgrade of operating system, user software and hardware. Configuring network
protocols on PC, Solaris, UNIX and VMS systems.
IT support (Royal
Airforce) Oct 1997 to May 2000.
·
Provide
day-to-day support of NT, Win 98, 95, LAN and VMS.
·
systems and ensuring system availability.
Checking backups.
·
Citrix
MetaFrame thin client experience (disconnecting sessions, adding printers and
installing applications).
·
Overseeing
installation of new IT equipment and LAN.
·
Configuration
of produced software and production of media for delivery.
·
Providing
IT support to IT users, supporting a range of Microsoft desktop applications.
Configuring Network, Hubs and Switches.
·
6502
Assembly language programming.
VMS
System and Network Manager - October 1990 to September 1997
·
Part
of an IT support team supporting in excess of 600 users. I was personally
responsible for the management of 15 + VAX / ALPHA system.
·
Carrying
out minor updates to in house Fortran and Corral 66
applications.
·
Configuring
LAN, WAN and ISDN Terminal Adapters.
·
Configuring
RS232 and 423 connections.
Avionics
Technician November 1986 to October 1990
Carrying
out repair of avionics equipment to component level.
Trade
Training May 1985 to November 1986
Trade
Training - Avionics Technician.
Pre
Royal Airforce
Trainee
Workshop Technician September 1979 to October 1984
Trainee
Workshop Technician.
TRAINING
COURSES ATTENDED
Mastering Microsoft Visual Basic 6 Fundamentals
Oct 2006
Introduction to Visual Basic .net programming
with Microsoft .Net
Nov 2006
MS Word 2003 Level 3 Feb 2006
MS Excel 2003 Level 3 Feb 2006
Micro Soft Certification Exams passed
Micro Soft Network
Essentials Micro Soft NT 4.0 Administration.
Micro Soft Win NT 4 Server Micro Soft Win NT 4
In the
LAN Implementation and Configuration Hands On PC
Networking.
Supporting MS Office 97 Micro
Soft Exchange server 5.5 Admin.
Micro Soft WIN 95 Administration Micro Soft WIN
NT 4 Core Technologies.
Micro Soft WIN NT 4 TCP/ IP
Solaris 6 Administrator part 1
QUALIFICATION
HND Engineering Electronics 1994
HNC Engineering 1990
HNC Production Engineering 1984
Certificate General Engineering 1982
INTERESTS
I play guitar and sing. I also enjoy gardening and escaping
in my caravan. I support a range of computers in the home used by my family. I
also enjoy repairing sound equipment and other electrical items. Run own small
Business in spare time. Creating/ maintaining a range of small websites.
www.tjb-ts.co.uk.